MANUAL FOR CENTREVO (PTY) LTD

(Registration number 2011/137092/07)

In accordance with Section 51 of the Promotion of Access to Information Act No 2 of 2000

(“the Act”)

CONTENTS:

A. INTRODUCTION TO CENTREVO (PTY) LTD

B. PARTICULARS IN TERMS OF THE SECTION 51 MANUAL

1. Contact details
2. The section 10 Guide on how to use the Act
3. Records available in terms of any other legislation
4. Access to the records held by Centrevo
   • The latest notice regarding the categories of records of Centrevo , which are available without a person having to request access in terms of the Act – in terms of section 52(2)
   • Records held by Centrevo
   • The request procedures

5. Other information as may be prescribed
6. Availability of the manual
7. Prescribed fees for private bodies
8. Prescribed forms

A. Introduction to Centrevo (Pty) Ltd

Centrevo (Pty) Ltd is an authorised Financial Services Provider with FSP number 44890.

The manual is to assist potential requesters as to the procedure to be followed when requesting access to information / documents from Centrevo (Pty) Ltd as contemplated in terms of the Act.

The manual may be amended from time to time and as soon as any amendments have been finalised the latest version of the manual will be made public.

Any requester is advised to contact our Information Officer(s) should he / she require any assistance in respect of the utilisation of this manual and/or requesting of documents / information from Centrevo.

The following words will bear the following meaning in this manual:-

“The Act”                      shall mean the Promotion of Access to Information Act, No 2 of 2000, together with all relevant regulations published.

“the/this manual”            shall mean this manual together with all annexures thereto as available at the offices of Centrevo from time to time.

“Centrevo”                     shall mean Centrevo (Proprietary) Limited.                     

“SAHRC”                       shall mean the South African Human Rights Commission.

“Requester”                    shall mean the person requesting a requesting a record.

“The FSP”                      shall mean a private body that provides financial advice and renders intermediary services to clients under a license issued in terms of the Financial Advisory and Intermediary Services Act 37 of 2002.

Centrevo (Pty) Ltd is a subsidiary of Blake and Associates Holdings (Pty) Ltd.  The subsidiaries of Blake and Associates Holdings (Pty) Ltd are Centrevo (Pty) Ltd., Blake and Associates (Pty) Ltd, Metonymy (Pty) Ltd trading as Traceps, Traq Software (Pty) Ltd trading as Traq Software Solutions, Ctrlroom (Pty) Ltd, , Maravedi Credit Solutions (Pty) Ltd, Retail Collection Services (Pty) Ltd (dormant), Blake and Associates Offshoring (Pty) Ltd and Connect BPS RSA.

Blake is a private body as defined in the Act.

B. Particulars in terms of the section 51 manual

1. Contact details (in terms of Section 51(1)(a) of the Act)

Centrevo (Pty) Ltd

Information Officer:                                Verena Banach

Street Address:                                      32 Flanders Drive, Mount Edgecombe

Postal Address:                                      Private Bag X27, Umhlanga Rocks, 4320

Telephone:                                             + 27 31-538-4000

Fax:                                                        + 27 86 673 9960

Website:                                                 www.centrevo.co.za

E-mail:                                                    paia@blake.co.za

2. The section 10 Guide on how to use the Act (in terms of Section 51(1)(b))

In terms of section 10 of the Act, the SAHRC is required to compile, in each official language, a guide to the Act to assist people in exercising their rights under the Act. The SAHRC may be contacted at:

Information Regulator:  

Physical address: JD House, 27 Stiemens Street,

Braamfontein, Johannesburg

2001

Telephone:         + 27 10 023 5200

Website:             www.inforegulator.org.za

E-mail:                PAIAComplaints@inforegulator.org.za

3. Records available in terms of any other legislation (in terms of Section 51(1)(d))

Blake keeps information / documents in accordance with the following legislation (please note that this is not an exhaustive list): –

• Basic Conditions of Employment No.75 of 1997
• BBBEE Act No. 46 of 2013
• Companies Act No.71of 2008
• Compensation for Occupational Injuries and Health Diseases Act No.130 of 1993
• Consumer Protection Act No.68 of 2008
• Debt Collectors Act No.114 of 1998
• Employment Equity Act No.55 of 1998
• Financial Advisory and Intermediary Services Act No.37 of 2002
• Financial Intelligence Centre Act No.38 of 2001
• Financial Services Board Act No.97 of 1990
• Financial Services Laws General Amendment Act No.45 of 2013
• Financial Services Ombud Schemes Act No.37 of 2004
• Income Tax Act No.95 of 1967
• Insurance Laws Amendment Act No.27 of 2008
• Labour Relations Act No.66 of 1995
• Long Term Insurance Act No.52 of 1998
• Occupational Health & Safety Act No.85 of 1993
• Pensions Funds Act No.24 of 1956
• Prevention of Organised Crime Act No.121 of 1998
• Promotion of Access to Information Act No.2 of 2000
• Protection of Constitutional Democracy against Terrorist and Related Activities Act No.33 of 2004
• Protection of Personal Information Act No.4 of 2013
• Short Term Insurance Act No.53 of 1998
• Skills Development Levies Act No.9 of 1999
• Skills Development Act No.97 of 1998
• Unemployment Contributions Act No.4 of 2002
• Unemployment Insurance Act No.63 of 2001
• Value Added Tax Act No.89 of 1991.

4. Gaining access to records held by Centrevo (in terms of Sections 51(1)(c) and 51(1)(e)).

4.1 What categories of records are, or will be, automatically available without you having to request access to these records in terms of the Act?

The Act provides for the automatic disclosure of certain records. Should records be automatically disclosed, you will not have to formally request these records in terms of the Act.

In terms of the Act, this automatic disclosure by private companies is voluntary. This means that a private company is not obliged to make such disclosure. If a private company chooses to make such voluntary disclosure, it may do so by giving notice thereof in terms of Section 52(2) of the Act.

4.2 What records can you request? (in terms of Section 51(1)e))

Requests for records are to be forwarded to our Information Officer as follows:   

  Centrevo (Pty) Limited

  Street Address:                         32 Flanders Drive, Mount Edgecombe

  Postal Address:                         Private Bag X27, Umhlanga Rocks, 4320

  Telephone:                                +2731-538-4000

  Fax:                                          +27866739960

  Website:                                   www.centrevo.co.za

  Email:                                       paia@blake.co.za

Records that may be requested are set out in the following categories and types:

CATEGORIES & TYPES OF RECORDS HELD BY CENTREVO

1.   FSP Records	Complaints Resolution Policy Compliance and Risk Compliance Reports Conflict of Interest Policy Contractual Agreements Documents of registration FICA Manual Human Resources Key Individual Licence Certificates Management Operational records Professional Indemnity Schedule Strategy Technology FAIS and FICA related policies, procedures and processes
2.   Financial Records	Accounting Records Assets Inventory Financial Statements
3.   Income Tax Records	PAYE Records SARS Inventory
4.   Personnel Documents and Records	Any personal records provided to the FSP by their personnel Any records a third party has provided to the FSP about any of their personnel Conditions of employment and other personnel-related contractual and quasi-legal records Disciplinary records Employment contracts Incentive Register Leave records Medical Aid records Other internal records and correspondence Salary records Training Manuals Training records
5.   Customer Records	Correspondences Intermediary Disclosure Other Compliance documents

 

 

 

 

4.3 How do you request records?

When requesting a record, the following procedures must be followed.

• You must use the prescribed form to make the request for access to a record.  (You can find the form at the end of this manual).
• Your request must be made to our Information Officer.
• Your request must be made to the address, or fax number or electronic mail address as set out under 1 above.
• You must provide sufficient detail on the request form to enable the Information Officer to clearly identify the record as well as your specific identity.
• You must also indicate which form of access you require.
• You must also indicate if you wish to be informed in any other manner and if so, you must state the necessary particulars required to be so informed.
• You must identify the right that you are seeking to protect or that you wish to exercise and you must provide an explanation as to why the requested record is required for the protection or exercise of that right.
• If you are making the request on behalf of another person, you must submit proof, to the satisfaction of the Information Officer, of the capacity in which you are making the request.
• The prescribed fee (if any) must be paid as set out in 7 below.

5. Other information as may be prescribed (in terms of Section 51(1)(f))

In terms of this Section, the Minister may publish a notice prescribing any other information that companies will have to disclose. The Minister has not yet published this Notice.

6. Availability of the manual (in terms of Section 51(3))

6.1 This manual is available for inspection during office hours, at no cost, at our offices.

6.2 Should you wish to obtain a copy of this manual, or part thereof, such copy can be obtained from either:

6.2.1 Our head office, at the prescribed fee as set out in Item 1 of Part III of the Fee Schedule; or

6.2.2 it can be downloaded from our website at centrevo.co.za

7. Prescribed fees

• Once your request is made, you will receive notice from us to pay the prescribed fee of R50.00.
• This prescribed fee must be paid before your request will be processed.
• Payment of this fee is to be made as directed by the Information Officer.
• If you are making a request in your personal capacity, payment of the prescribed fee of R50.00 may not be required.
• We will then make a decision in respect of your request and will notify you of our decision
• Should your request be refused, you may lodge an application at court against the tender or payment of the requested fee as will be advised in the Notice to you (in terms of (sec 54(3)(b) of the Act).
• If your request is granted then you will have to pay a further access fee for the search, reproduction and preparation of the record as well as for any time, that has exceeded the prescribed hours, to search and in order prepare the record for disclosure to you (in terms of sec 54(6)) of the Act).
• The fees are set out in the schedule below, marked “Fees payable to Centrevo (Pty) Limited”.

VALUE ADDED TAX:  Please note that Centrevo (Pty) Limited is registered under the Value-Added Tax Act (Act No. 89 of 1991) as a vendor and may in terms thereof add value-added tax (VAT) to all fees prescribed below.

FEES PAYABLE TO CENTREVO (PTY) LIMITED

1.The fee for a copy of the manual as contemplated in regulation 9(2)(c) is R1,10 for every photocopy of an A4-size page or part thereof.                    

2. The fees for reproduction referred to in regulation 11(1) are as follows:

(a)        For every photocopy of an A4-size page or part thereof – R1,10                                                                                          

(b)        For every printed copy of an A4-size page or part thereof held on a computer or in electronic or machine-readable form – R0,75

(c)        For a copy in a computer-readable form on –

            (i)         Stiffy disc – R7,50

            (ii)        Compact disc – R70,00

(d)        (i)         For a transcription of visual images, for an A4-size page or part thereof – R40,00

            (ii)         For a copy of visual images – R60,00

(e)        (i)         For a transcription of an audio record, for an A4-size page or part thereof – R20,00

            (ii)         For a copy of an audio record – R30,00

3. The request fee payable by a requester, other than a personal requester, referred to in regulation 11(2) is – R50,00

4. The access fees payable by a requester referred to in regulation 11(3) are as follows:

(1)(a)     For every photocopy of an A4-size page or part thereof – R1,10

(b)        For every printed copy of an A4-size page or part thereof held on a computer or in electronic or machine readable form – R0,75

(c)        For a copy in a computer-readable form on –

(i)         Stiffy disc – R7,50

(ii)         Compact disc – R70,00

(d)        (i)         For a transcription of visual images, for an A4-size page or part thereof – R40,00

            (ii)         For a copy of visual images – R60,00

(e)        (i)         For a transcription of an audio record, for an A4-size page or part thereof – R20,00

            (ii)         For a copy of an audio record – R30,00

(f)         To search for and prepare the record for disclosure, for each hour or part of an hour reasonably required for such search and preparation. – R30,00

(2)        For purposes of section 54(2) of the Act, the following applies:

(a)        Six hours as the hours to be exceeded before a deposit is payable; and

(b)        One third of the access fee is payable as a deposit by the requester.

(3)        The actual postage is payable when a copy of a record must

            be posted to a requester.

8. Prescribed forms

Your request must be set out in the prescribed form. A copy of this prescribed form is set out HERE.