Job: Retentions Agent

POSITION: Retentions Agent
REPORTS TO: Team Leader
BASED IN: Durban, Mount Edgecombe

We’re looking for highly skilled Outbound Retentions Agents to join our Business to service customers on behalf of a Key Telco Client. The consultant will be responsible for performing outbound activities offering comprehensive solutions to customers based on their needs and requirements. By understanding customer requirements and constraints you will tailor solutions to meet those needs to support strengthening and increasing longevity of relationship whilst meeting client financial requirements.


  • A Matric certificate or relevant NQF Level 4 qualification or higher
  • A minimum of 1 year sales experience in a Sales Contact Centre environment
  • Post-paid Express, Direct sales or other previous sales experience

Think you have what it takes? Email with an updated copy of your CV. Alternatively, call us on 031 538 4579. If we’d like to interview you, you’ll be contacted directly by us, and a meeting will be set up. If you aren’t contacted after 14 days, please consider your application unsuccessful.

Apply for this position: