Factors to consider when choosing a BPO provider | Business Process Outsourcing has fast become a lifeline for many entities looking to enhance their offerings and refocus their inhouse resources. Unfortunately, not all BPO providers are created equal. This makes proper research into potential BPO partners a must before you sign on the dotted line.
What should you be looking for and more importantly, which factors make for the most prosperous BPO partnerships? We’re taking a closer look below.
- Look into their resources
Are these their own, inhouse solutions or are these shared with another business? If it’s only the latter, you might find this leaves a lot to be desired. A provider who utilises a balance of both is often more effective because this allows them to address every possible need. It’ll also help you maximise your budget, as dedicated agents are often more costly than resources that are shared and better suited to businesses with generalised needs.
- Determine their presence and reach
Is the provider in question only where you are located or do they have a footprint abroad? Usually, those with a global client base often provide more specialised services as they are geared towards an international appeal. When your business’ reputation is everything, why would you settle for a BPO provider with a lacklustre appeal?
- Scalable and customisable services are key
There’s little use in partnering with a BPO entity if they can’t tailor their services to suit the needs of your business. When you’re aware of what you need from your BPO, a great provider will be able to approach you with a plan of action that addresses your needs and meets your business objectives. You should also be able to scale these offerings as you wish. This makes flexibility a major factor when choosing who to partner with.
- A commitment to driving results
Does the vendor in question have the capacity to service your business in a way that you’re expecting them to? You need to find a BPO provider who is as passionate about your business’ successes as you are. Are their turnaround times fast and do they provide exceptional customer service? If they don’t, they’re not for you. Are they dedicated to developing their own solutions to keep a finger on the pulse and offer greater services to their clientele? Again, if the answer is no, you know what to do. Remember that an excellent provider makes for excellent services and, in turn, excellent results for you.
At Centrevo, we’re a true centre for excellence
It’s no secret that we’d describe ourselves as BPO 2.0 and most of our clients would agree with that statement, too. For more on our scalable and fully customisable offerings that can be tailored to suit your business and its every need, call us today.