Category Archives: News

BPO Training is one strong CX differentiator

BPO Training Needs to be a CX Differentiator

BPO Training; As we make it halfway through the ‘new’ year the game changes to not only retaining end-users but also gaining and retaining new relationships, too. There are a myriad of ways to look at it, however the truth of today’s CX (Customer Experience) is that providing high-quality interactions is the primary differentiation. All…

BPOs Embracing Celebrities Are Making a Difference

BPOs Embracing Celebrities Will Make-a-Difference

Celebrities in the BPO industry have long been a strong but very underestimated recruiting technique since they can immediately capture attention and strengthen a business and entice engagement among prospective employees. A genuine celebrity representative who can provide a recommendation for a BPO as an employer of choice is likely to strike a connection with…

SA Ties Number 1 with India – 2022 Most Favoured Global Offshore CX Delivery Locations

SA Ties Number 1 with India with India 2022 Most Favoured Global Offshore CX Delivery-Location

SA Ties Number 1 with India! 2022 Most Favoured Global Offshore CX Delivery Locations Announced The annual Ryan Strategic Advisory Front Office BPO Omnibus Survey, which determines the Most Favoured Offshore CX Location, has now become a feature in the Global Business Services and BPO awareness. The survey focuses on responses from a wide range…

Economic Uncertainty: The re-emerged buzz word in BPO

Economic Uncertainty The re-emerged buzz-word in BPO

Economic Uncertainty in our rapidly evolving world Economic uncertainty has the world changed on a never-before-seen scale. Old paradigms are moving in favour of workplace behaviours that are healthier, safer, and more caring. Unfortunately, increasing expenditures, red tape, and operational pressures have resulted because of this. The past months have proven that this is an…

Five powerful ways to drive customer retention

customer retention

Customer retention. With 2020 being a tough year for many businesses, most were looking forward to the promises brought by a new year. Although 2021 has been off to a rocky start, we’re still hopeful that those opportunities will come to fruition. Whether your business thrived during the pandemic or took a turn for the…

Digital transformation: Why businesses should embrace its second wave

Digital transformation

Digital transformation; with talks of a second wave of COVID-19 hitting South African shores, there’s another second wave that businesses should be taking note of… digital transformation. Whilst many might seem fearful and almost resistant towards it, it poses several perks for those looking to stay ahead of the pack. If you haven’t already, here’s…