Category Archives: News

BPO vs. KPO: Understanding the Differences and Choosing the Right Service

BPO vs. KPO: Understanding the Differences and Choosing the Right Service: In the realm of...

Unconventional Strategies for Improving Employee Morale in a BPO Environment

Unconventional Strategies for Improving Employee Morale in a BPO Environment: Maintaining high employee morale is...

Front runners in BPO Digital Transformation

BPO Digital transformation has become a crucial focus for organisations across industries. It involves using...

5 Common Misconceptions About BPOs Debunked

Company growth and staff expansion. Human resource management. Financial pyramid. Segmentation and marketing. Recruiting and...

Centrevo BPO Onboarding

BPO Onboarding: Thinking of outsourcing or looking for a better BPO partner, but concerned about...

BPO Outsourcing Models: Onshore, Offshore, Nearshore, and Hybrid Explained

BPO has become an increasingly popular strategy for businesses looking to reduce costs, improve efficiency,...

How Company Culture Impacts Call Centre Performance.

How Company culture impacts call centre performance – company culture directly influences team motivation, which...

South African Human Rights Day March 21, 2023

Centrevo would like to wish all of our customers a peaceful and thought-provoking human rights...

Are self-service options good CX?

Are self-service options good CX? Are self-service options good CX? – Customers increasingly seek digital-first...

6 Optimal Uses for AI in The BPO Sector

6 optimal uses for AI in the BPO sector – Human call centre agents won’t...