Category Archives: Articles

Customer Experience Outsourcing: Why It Matters and How to Choose the Right Provider

What is Customer Experience (CX)? Customer experience refers to the overall perception and impression that...

BPO Analytics: Leveraging Data for Operational Efficiency and Business Insights

In today’s data-driven world, businesses across various sectors are increasingly relying on analytics to gain...

South African Human Rights Day March 21, 2023

Centrevo would like to wish all of our customers a peaceful and thought-provoking human rights...

Outsourcing During the holiday season

  Outsourcing During the Holiday Season It’s the same every year – Due to the...

10 Best Upselling Tips

There are two main ways for every business to increase revenue. The easiest way is...

Social Media For Omni Channel Customer Service

Social Media For Omni Channel Customer Service is becoming an indispensable tool for customer service...

The South African BPO sector shines when it comes to womens empowerment

Womens Empowerment in the South African BPO sector Stats SA’s 2021 second quarterly labour force...

Handling Liquid Customer Expectations with Excellent CX

So what about Excellent CX? Is Customer Experience at your number 1 priority? The term...

How a mystery shopper service can help your business

Regardless of what industry you are in or the type of market your business serves,...

What is Omni Channel Customer Service

Omni-channel Business Process Outsourcing (BPO) contact centers are contact centers that offer excellent client experiences...