Whilst there’s no cure or vaccination as yet to aid in the global COVID-19 pandemic, many industries are doing what they can to mitigate the fallout from the outbreak. Whether medical, economic or social, there are several factors at play here. Where the Business Process Outsourcing realm is concerned, a few interesting uses have emerged in the fight against COVID-19. Here’s more on how our industry is helping those on the frontline and behind the scenes do what they can.
Business continuity
During uncertain times, BPO provisions will act as a lifeline for many businesses who want to keep their doors open. Providers with regulatory expertise will ensure compliance, whilst allowing businesses to function as best they can. Although things won’t be 100% as normal, BPO offers a greater alternative to a complete shutdown, something that will be hard for many entities (and their staff) to recover from.
Total compliance
During the chaos caused by this global pandemic, stricter rules have been enforced and continue to be enforced. With new developments unfolding almost daily, BPO providers have a finger on the pulse in order to better guide their own operations and that of their customers. This ensures that the services provided are a good fit for current regulations that have been imposed.
Providing essential services
Whether it is in the realm of banking, electricity or health care, BPO allows vulnerable members of the public to access the services they need most at this time. With proper training, BPO agents can deliver what is required along with a dose of kindness and humility, something we could all use a little more of at the moment. Customer service queries at tough times like this are bound to increase. This makes the importance of knowledgeable, trained agents a must to successfully address issues brought to the fore. During isolation, access to baking, electricity and health care are vital human needs. This allows BPO to play a meaningful role in helping people survive and live comfortably at this critical time.
Aiding healthcare workers
Some BPO centres have even gone as far as to join the ranks of those providing invaluable information on COVID-19 symptoms and testing procedures. This involves a trained task team who are able to field calls and questions in order to educate members of the public. In many cases, this will mean directing people to their nearest testing site in order to get tested for the virus. This positive collaboration between BPO and departments of health means less hysteria and a lower number of people flooding local hospitals and clinics because they think they might have COVID-19.
During tumultuous times, it’s important to remember that health and safety are key right now. Should you or someone you know experience any symptoms of COVID-19, please call your healthcare practitioner and await further instructions. Together, we can beat this and emerge stronger than ever. Until then, stay safe.
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