BPO South Africa; As a nation that’s known for its diversity of people and even cultures, South Africa has fast proven itself in another dimension.
The BPO sector. In fact, we’ve fast cemented ourselves as the preferred destination for a number of factors.
Here’s why we’re at the top of the list when it comes to Business Process Outsourcing.
We’re appealing on a financial level
When money talks, every business owes it to themselves to find a BPO provider that makes financial sense. In South Africa, we offer the perfect balance of quality services and affordability. This makes budgets go further, whilst ensuring optimal BPO outputs.
The call center and business process outsourcing (BPO) market in South Africa has risen to prominence as a prominent global destination for English-speaking and multilingual call center services. BPO South Africa’s outsourcing sector has won prestigious awards and recognition year after year for high-quality human talent with exceptional language skills and emotional intelligence — prized capabilities for handling today’s increasingly complex customer service and support transactions — for more than a decade.
South Africa’s cultural affinity, similar time zones, and superior English language skills attract a large number of U.K. companies eager to cut expenses. In reality, the United Kingdom accounts for more than half of the work undertaken by South African call center outsourcing companies. As the impact of Brexit uncertainty causes more U.K. enterprises to explore exporting their services, this workload is projected to grow.
Similarly, more US firms are taking advantage of the destination’s high-quality English-speaking service delivery and utilizing this skilled staff. Captive/in-house call center operations for corporations like Amazon, which recently added a work-from-home model to its employees in South Africa, are located in the South African BPO market. In June 2020, the online retail behemoth announced the addition of 3,000 work-from-home customer service and technical support professionals to provide 24/7 support to clients in North America and Europe.
Not only are our people some of the friendliest, they’re also incredibly hardworking too. This work ethic, coupled with determination and talent, ensures that the brands we represent are always able to put their best foot forward.
A neutral accent and strong English speaking capabilities
When English is the language of the world, our abilities place us ahead of the rest. Our accents are more appealing than other nations with the same English skills, which makes our people more pleasant to converse with and listen to.
A strong foundation in contact center services and niche areas
Thanks to a successful legacy in the contact center game, BPO South Africa has been able to expand and diversify. This has meant growth in a number of directions and into a host of non-traditional sectors like legal and medical.
We’ve become an innovation hub – BPO South Africa
In more recent times we’ve all seen the need for innovation first hand. In fact, South Africa is pivoting towards the next generation of BPO with contact center and digital service offerings that deliver a truly international multi-channel approach to the customer lifecycle.
Based in South Africa, changing the game all over the world
Thanks to a global footprint, we’ve been to take BPO 2.0 international. If you’ve never explored South Africa as a call center outsourcing location, now is the time to do so. The South African BPO sector has a lot to offer, thanks to a youthful, educated, and tech-savvy workforce and a business climate that is suitable to high-quality customer interaction call centers.
We’ve also been able to work alongside leading brands and blue-chip clients including FMCG, Telecommunications, Retail, Banking, Motor Vehicle, NGO/NPO, Short and Long-term Insurance and Other Financial Services.
To experience why a partnership with Centrevo works hard for your business, please contact us today.