The South African BPO sector shines when it comes to womens empowerment

Womens Empowerment in the South African BPO sector Stats SA’s 2021 second quarterly labour force...

Handling Liquid Customer Expectations with Excellent CX

So what about Excellent CX? Is Customer Experience at your number 1 priority? The term...

How a mystery shopper service can help your business

Regardless of what industry you are in or the type of market your business serves,...

What is Omni Channel Customer Service

Omni-channel Business Process Outsourcing (BPO) contact centers are contact centers that offer excellent client experiences...

Top BPO Trends for the Future of Work

As BPO trends continue to grow, so do their capabilities. In this article, we look...

10 best reasons for Outsourcing Customer Services in 2022

10 best reasons for Outsourcing Customer Services in 2022; When a corporation moves its customer-facing...

How much do you really need BPO in 2022?

The outsourcing of internal company procedures to a third party is known as business processes...

10 Best Reasons to Choose the Right Outsourcing Call Centre

Outsourcing company? The term "outsourcing" refers to contracting out services to another business or individual....

Outsourcing Company: Top 6 Best Ways To Find The Right One

Outsourcing company? The term "outsourcing" refers to contracting out services to another business or individual....

Why Outsourcing Agents Are the Future of Business

Outsourcing company? The term "outsourcing" refers to contracting out services to another business or individual....