5 Common Misconceptions About BPOs Debunked

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Business Process Outsourcing (BPO) is a strategy that companies use to delegate non-core tasks to third-party service providers. This is done to cut costs and focus on more critical business operations. Despite being a popular strategy, there are still some lingering misconceptions about BPOs, in this article we will debunk five of the most common.

Misconception 1: BPOs Only Benefit Large Corporations

Many people believe that (BPOs) are only beneficial for large corporations. However, this is not true. BPOs can be beneficial for businesses of all sizes. Small and medium-sized businesses can benefit greatly from outsourcing non-core tasks like accounting, data entry, and customer service. By outsourcing these tasks, these businesses can reduce costs and focus on their core operations, leading to increased efficiency and productivity. In an industry where competition is often fierce, Centrevo offers innovation that sets us apart. It also ensures that the Centrevo offering is a world-class one, regardless of the size and scope of the business we’re servicing. Our dedicated team of in-house tech mavericks go outside the box to conceptualise, develop and deploy some of the finest BPO solutions available today

Misconception 2: BPOs Lead to Job Losses

One of the most common misconceptions about BPOs is that they lead to job losses. This is not entirely true. While it is true that some jobs may be outsourced, BPOs also create new job opportunities. Service providers that specialise in BPOs require a skilled workforce to perform the outsourced tasks. This leads to the creation of new jobs in the BPO industry, which in turn helps to boost the economy.

Misconception 3: BPOs Compromise Data Security

Another common misconception about BPOs is that they compromise data security. While it is true that data security is a concern when outsourcing tasks, BPO service providers have measures in place to ensure the security of their client’s data. They use advanced security systems and protocols to protect data from unauthorised access and theft. Additionally, BPO service providers are required to comply with data protection laws, which ensure that they handle data securely and responsibly.

Misconception 4: BPOs Only Offer Cost Savings

Many people believe that the only benefit of BPOs is cost savings. While it is true that outsourcing non-core tasks can result in cost savings, there are many other benefits to BPOs. For example, BPOs can help to improve the quality of work by allowing businesses to access a pool of skilled workers with specialised knowledge and expertise. BPOs can also help to reduce turnaround times and improve the speed of service delivery. Centrevo offers cutting-edge enterprise technologies, infrastructure and resources as well as a cross-functional team of experienced, qualified professionals.

Misconception 5: BPOs are Difficult to Manage

Another common misconception about BPOs is that they are difficult to manage. While outsourcing non-core tasks can be challenging, it is not impossible. By selecting the right service provider and establishing clear communication channels, businesses can effectively manage their BPOs. Additionally, BPO service providers often have their own management systems in place, which can help to streamline the outsourcing process and make it easier to manage. Centrevo knows that collaboration is key. When you’re the most knowledgeable about your business as we are about ours, combining the two can only result in the most formidable of combinations. Like most successful partnerships, ours are built on understanding your needs and how our range of services can help make running your business a little easier. 

We start important conversations and we keep them going too. For us, it’s not just about making contact, it’s about making sure it continues going forward. Whether it’s our relationships with our clientele or the bond between them and their own customers, we keep the channels of communication wide open. This means our customer service (and theirs) is always top-notch for impressive results. We’re also on call should any of our clients need us. It’s the service they expect with an extra Centrevo touch that makes all the difference.

To find out more about our services and how you can start working with us, please contact us using these details.

Telephone: +27031 538 4000 | Email: info@centrevo.co.za

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