our PARTNERSHIP BPO

An investment in our customised BPO solutions is a flexible, scalable and sustainable partnership; that works hard for your business.

With us, you will get to enjoy more than just an edge over your competition.

A proven track record of over 30 years

Cutting-edge enterprise technologies, infrastructure and resources

Increased performance and cost reduction for a real ROI

A cross-functional team of experienced, qualified professionals

Level 2 B-BBEE

Registered Financial Services Provider – FSP Number 44890

Compliant with both local and international legislations

What is BPO 2.0?

our PARTNERSHIP

An investment in our customised BPO solutions is a flexible, scalable and sustainable partnership; that works hard for your business.

With us, you will get to enjoy more than just an edge over your competition.

A proven track record of nearly 30 years

Cutting-edge enterprise technologies, infrastructure and resources

Increased performance and cost reduction for a real ROI

A cross-functional team of experienced, qualified professionals

Level 1 B-BBEE

Registered Financial Services Provider – FSP Number 44890

POPI Compliant

Full payment platform gateways

our PARTNERSHIP

An investment in our customised BPO solutions is a flexible, scalable and sustainable partnership; that works hard for your business.

With us, you will get to enjoy more than just an edge over your competition.

A proven track record of nearly 30 years

Cutting-edge enterprise technologies, infrastructure and resources

Increased performance and cost reduction for a real ROI

A cross-functional team of experienced, qualified professionals

Level 1 B-BBEE

Registered Financial Services Provider – FSP Number 44890

POPI Compliant

Full payment platform gateways

What is BPO 2.0?

your BUSINESS

Your business is different.
Your solutions should be too.

We deliver effective solutions and services that relieve the internal pressures of your business, so you can focus on what you do best.

CONTACT US TODAY

your CUSTOMERS

Our understanding and ability to blend People, Process and Technology lets us engage with your customers in a personalised and meaningful way. With an impactful message on the most prevalent platforms, we start conversations that matter and keep them going too.

CONTACT US TODAY

your VALUE BPO

Value Proposition

Partner Benefits

SALES

Origination
Upsell
Cross Sell
Retention

Sales Increase Revenue Proven BPO

58m sales leads

Customised business solutions

Proven sales performance

Scalable operation

Adaptive and real-time reporting

Increase revenue

Increase wallet share

Retain revenue

Operational cost reduction

Increase gross profit

QUALITY ASSURANCE

Call Recording
Mystery Shopper
Scorecards and Trend Analysis

Call Recording Mystery Shopper Scorecards Trend Analysis

Non-biased audits

Customised reporting

Individual, team and business level

Remote call retrievals

Rapid turnaround

QA cost reduction

Increase quality of customer engagement

Better decision making

Increase quality of customer service

Increased customer satisfaction ratings

CUSTOMER SUPPORT

Voice and Non – Voice
Contact Centre Seat
Omni-Channel Approach
Email Response Service
Customer Surveys

customer support Increased customer loyalty

Omni-channel customer engagement

Centralised life cycle management

Individual channel management

Access to large base of experts

Highly skilled in voice and text

Customer life cycle management

Speak to customer on channel of choice

Increased customer loyalty

Reduction in cost of voice

your VALUE

Value Proposition

Partner Benefits

SALES

Origination
Upsell
Cross Sell
Retention

Sales Increase Revenue Proven BPO

58m sales leads

Customised business solutions

Proven sales performance

Scalable operation

Adaptive and real-time reporting

Increase revenue

Increase wallet share

Retain revenue

Operational cost reduction

Increase gross profit

QUALITY ASSURANCE

Call Recording
Mystery Shopper
Scorecards and Trend Analysis

Call Recording Mystery Shopper Scorecards Trend Analysis

Non-biased audits

Customised reporting

Individual, team and business level

Remote call retrievals

Rapid turnaround

QA cost reduction

Increase quality of customer engagement

Better decision making

Increase quality of customer service

Increased customer satisfaction ratings

CUSTOMER SUPPORT

Voice and Non – Voice
Contact Centre Seat
Omni-Channel Approach
Email Response Service
Customer Surveys

customer support Increased customer loyalty

Omni-channel customer engagement

Centralised life cycle management

Individual channel management

Access to large base of experts

Highly skilled in voice and text

Customer life cycle management

Speak to customer on channel of choice

Increased customer loyalty

Reduction in cost of voice

your VALUE

Sales Increase Revenue Proven BPO

SALES

Origination
Upsell
Cross Sell
Retention

Partner Benefits

58m sales leads

Customised business solutions

Proven sales performance

Scalable operation

Adaptive and real-time reporting

Value Proposition

Increase revenue

Increase wallet share

Retain revenue

Operational cost reduction

Increase gross profit

Call Recording Mystery Shopper Scorecards Trend Analysis

QUALITY ASSURANCE

Call Recording
Mystery Shopper
Scorecards and Trend Analysis

Partner Benefits

Non-biased audits

Customised reporting

Individual, team and business level

Remote call retrievals

Rapid turnaround

Value Proposition

QA cost reduction

Increase quality of customer engagement

Better decision making

Increase quality of customer service

Increased customer satisfaction ratings

customer support Increased customer loyalty

CUSTOMER SUPPORT

Voice and Non – Voice
Contact Centre Seat
Omni-Channel Approach
Email Response Service
Customer Surveys

Partner Benefits

Omni-channel customer engagement

Centralised life cycle management

Individual channel management

Access to large base of experts

Highly skilled in voice and text

Value Proposition

Customer life cycle management

Speak to customer on channel of choice

Increased customer loyalty

Reduction in cost of voice

get AHEAD

… and stay there too

When it comes to BPO, you need customised solutions that can be tailored to suit your business and its unique needs.

To see how a partnership with Centrevo works hard for your business, why not get in touch with us today?

CONTACT US TODAY